SAP CRM Functional

 6,500.00

Description

 

1) Base Customization

  • CRM Architecture
  • Business Partner
  • Organizational Management
  • Product Master
  • Transaction Processing
  • Activity Management
  • Partner Processing
  • Action
  • Pricing
  • Billing

 

2) SAP CRM Sales

  • Opportunity Management
  • Copying Control
  • Quotation & Order Management
  • Contract Management
  • Incentive and commission

 

3) SAP CRM Service

  • Installed Base Management
  • Service Agreement and Service contract
  • Service Plan
  • Service Order Management
  • Complaints & Returns
  • Warranty Management

 

4) SAP CRM Marketing

  • Marketing Planner and Campaign Management
  • Customer segmentation
  • Campaign Automation
  • Lead Management
  • External List Management

 

5) SAP CRM Interaction Centre

  • Agent Function
  • Agent Inbox
  • IC Webclient Profile
  • IC Manager Portal
  • Communication Architecture
  • Script, Alerts

 

6) SAP CRM Webclient

  • UI Concept
  • Business Role and Authorization role
  • Navigation Bar Profile
  • Linking Business role to Org Model
  • Transaction Launcher

 

7) SAP CRM Middleware

  • Middleware overview
  • Object Management
  • Business Object
  • Customizing
  • Condition Objects
  • Administration Console
  • Error Handling and Monitoring
  • Integration

 

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